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Policies

Annapolis Extensions' Policies

Deposits:
AE LLC requires credit card information in order to book any appointment.
AE LLC requires a deposit to secure hair for each appointment. I understand and agree that the deposit is non-refundable and must be paid when the appointment is scheduled. I understand and agree that I will pay for the full cost of the hair that was quoted to me by AE LLC. I also understand that there may be a need to add additional hair, and will pay for that additional hair at the time of my service. I understand that the quoted amount of hair may not be fully used, any hair not used will be deducted from my final service amount. The deposit will be applied towards
the total cost of services provided by AE LLC, which includes the cost of the hair.


Cancellations:
AE LLC will send confirmation of each appointment 72 hours before the appointment. Due to the time spent with each client and that each appointment is specially tailored for the client, I agree and understand that appointments canceled/rescheduled less than 48 hours in advance will result in a cancellation fee of 50% of the expected hourly cost ($220.00 an hour) to the credit card provided at the time of booking. Appointments canceled/rescheduled less than 24 hours in
advance and no shows will result in a charge equal to the amount of the scheduled service (100%) to the credit card provided at the time of booking. Charges is based on the hours booked and hourly cost for the scheduled service ($220.00 an hour). Clients who are more than 15 minutes late to a scheduled appointment will not be able to receive the full service, will have to reschedule, and be considered a no-show. Further, clients will be charged for the amount of time booked, regardless of the time they arrive and the service received. New clients who completely cancel their appointment before 48 hours of the scheduled time, will be able to take home any
products and/or hair purchased. There are no refunds for hair deposits and purchases.


Salon Etiquette:
Discriminatory/derogatory statements & actions are prohibited in the salon and will not be tolerated. Any disrespect to an employee or other clients of AE LLC will result in immediate cancellation of the remainder of the appointment. Clients will be charged for the full time booked, and will not be allowed to return to the salon.


Release from Harm:
I expressly agree to indemnify and hold AE LLC harmless against any and all claims, demands, damages, rights of action, or causes of action, of any person or entity, that may arise from injuries or damages I or my family sustains. I agree to be solely responsible for the safety and well-being of myself. I agree to comply with all rules imposed by AE LLC. I agree to always conduct myself in a controlled and reasonable manner according to the safety and general operating protocols outlined by AE LLC.